Shipping and Returns Policy

Genesis One:One Designs, LLC is a POD drop shipping company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if the customer ordered the wrong size, or color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Genesis One:One Designs, LLC offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team via email and provide a clear photo showing the issue.

Note:

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Note that if the order shipping details were incorrect, or if the customer ordered the wrong size or color, Genesis One:One Designs, LLC will not be held responsible and will not offer replacements or refunds. You are responsible for providing the correct information for your purchase.

Got another question?

Contact:

joannegillespieart@gmail.com